After a water leak from our 15-year-old in roof ducted heating unit, a Brivis StarPro MAX HX30i, I organised quotes from 3 local plumbers and 3 heating and cooling dealers for a suitable replacement e.g. another Brivis or Braemar. As this was our second Brivis ducted heater with a condensate drain which also lasted around 15 years, we were inclined to go for a non-condensing heater that doesn’t have the condensation drainage hassles caused by some heater models. Also, we’ve since been advised that these type of units with condensate drains shouldn't be installed in the roof in the event they leak and are best suited for outdoors. And after a phone call to WeatherWorld in Sydney Rd Fawkner, my enquiry was taken by Renee where she not only understood my problem but offered some sound advice and an approximate replacement cost for a non-condensing heater, a 5.2 Star Braemar model TQM530. Renee then organised an appointment for a FREE site inspection and consultation with their sales manager (Sam), and then sent a confirmation email and a follow up text message all within 3-4 minutes – Put simply, the customer service from Renee was amazing! And it didn’t end there, when Sam arrived, he inspected the old, ducted heater in the roof and then discussed my options addressing our inquiries and resolving our problems. He then gave us a quote for a 5.2 Star Braemar model TQM530 whilst on site and sent us a detailed email with all the costs, inclusions and conditions, and warranties before he left site – Again, Sam’s customer service was incredible, and no other dealer or local plumber came close to this positive experience. Later that day, we paid our deposit and received an installation date from Raquel and Nadia, respectively. And it gets better, when the 3 installers (David, Callum, Brendan) arrived on site they advised it would take approximately 1.5 hours to remove the old Brivis unit and install the new Braemar TQM530 unit with the new wall controller, a MagIQtouch screen. And true to their word, the new unit was installed and tested on time, all rubbish removed, and the area left clean and tidy, and they were always very professional – And before they left, they went through the operation of the wall controller with us and left all the manuals. And finally, after our installation Raquel contacted us with an email on how to register our new Braemar heater for extended warranties and service intervals. What more can I say, dealing with WeatherWorld was an out of this World experience! VERY HIGHLY recommended👏👍😊